The Hub


Frequently Asked Questions

  1. Q: Who do I contact in the case of technical difficulties?

    A: If you experience technical difficulties, please DO NOT call the Calgary Police Service Emergency (911) or Non-Emergency (403-266-1234) numbers. Instead, send an e-mail to the following address: thehub@calgarypolice.ca

    Please note that the Hub Messaging System is only supported during the Regular Business hours: Monday to Friday from 8 A.M. to 4:00 P.M.
  2. Q: Who is eligible to receive messages from the Hub Messaging System?

    A: The Hub Messaging System is available to all residents and business owners within the City of Calgary. Long distance phone numbers will not be accessible and messages will not be delivered to these numbers.
  3. Q: Will I only get messages about the community I live in?

    A: The Hub Messaging System will only notify residents about local community alerts unless the information contains emergency information in which case, the message will be sent city-wide.
  4. Q: Can I still get messages if I am out of town or away from my house?

    A: If you have registered to get messages via e-mail, you will still receive these no matter where you are. If you have requested to receive messages via your home telephone, the message will be left on your answering machine. If you have asked to receive messages via your cellular phone, you are responsible for any fees associated with your provider.
  5. Q: How do I change my password?

    A: If you wish to change your password, simply login to your profile, type in your new password, and save the change.
  6. Q: What if I forgot my password?

    A: If you forget your password, simply go to the Hub Messaging System login page, type in your e-mail address and then proceed to click on Forgot Password. A new password will be created and sent to the e-mail address provided.
  7. Q: How do I change the information on my profile?

    A: If you need to change your profile information simply click on the Login link on the top Hub Messaging System Menu. You will then be asked for your e-mail address and password. After entering these fields, your profile will be displayed and you will have the ability to change any information necessary.
  8. Q: How do I stop receiving messages from the Hub Messaging System?

    A: To delete you profile in order to stop receiving Hub Messages, simply Login to your Hub Messaging profile using your e-mail address and password and click Unsubscribe at the bottom of the page. Your profile will be deleted and you will no longer receive messages from the Hub.
  9. Q: What happens if I want to change my subscribed e-mail address?

    A: If you want to change your subscribed e-mail address, you must login to your account using your old e-mail address and unsubscribe, then register as a new user with your new e-mail address.
  10. Q: What I am having difficulty with the verification number?

    A: If you are having difficulty registering because of the verification number, for instance you mistake a zero for a Q or an O, click on the verification number that is displayed and the system will provide you with another number. You may continue doing this until you are provided with a number you are comfortable with.
  11. Q: What if my cellular phone provider is not listed?

    A: Select the Voice Message option and enter your cellular phone number in the Phone # field. Send us an e-mail specifying the missing provider at thehub@calgarypolice.ca.
  12. Q: What if I am having difficulty entering a phone number that has an extension?

    A: Hub Messaging does not accept a phone number with an extension. If you would like to receive Hub messages, you will have to enter a number that only has 10 digits (i.e., your home phone number or cellular phone number).